Booking terms and conditions:
Bookings are made Over the Telephone or online . A provisional booking will be made with the details given by the group leader, who makes the booking on behalf of the group. Booking conditions apply to every member of the group. These conditions are available and applicable throughout the whole booking process. Once the non-refundable deposit has been paid the group leader is in acknowledgement of the terms and conditions and are in agreement of them. These booking conditions are binding throughout the procedure of booking once we have confirmed the original travel arrangement.
The contract:
To secure a booking a non refundable deposit of 15% of the total gross amount, All bookings are made and accepted by the group leader on behalf of the members of the groups, the group leader is responsible for all members of the group. Once both the client and total travel Tenerife have agreed on all items of the booking an provisional invoice will be sent for the group leader to pay the deposit, when we receive the deposit a provisional Itinerary will be emailed to the group leader.
We will always endeavour to make changes to your booking to include adding new members of your group or additional services or activities. This is however subject to pricing updates, availability and confirmation requirements. Only when full payment has been received will the travel/accommodation/activity vouchers be released to the group leader who in turn will be responsible for those documents for all group members.
Payments:
Payments can be made either by bank transfer or card payments, please see top of this page. As the group leader is responsible for the reservation they will also be responsible for making the payments, both the deposit and the balance when due.
If a group member wishes to pay an amount directly towards their travel then we can invoice them separately but it will show as paid on the groups invoice. The deposit is paid once all the travel arrangements are agreed upon and the balance is due 8 weeks before departure. If the confirmed departure date is within the 8 weeks then full payments needs to be paid and at point we can confirm all travel arrangements and activities. If full payment is not made within these guidelines then we reserve the right to cancel a booking without returning any deposit. We are not liable or responsible for changes in Itineraries if payments are late, we will however still operate the tour if payments are late.
Once a booking has been confirmed it can be only changed by the group leader, if an individual wishes to cancel their involvement with the holiday booking then the individual can seek to cancel their attendance but will not be entitled to any sort of refund for monies paid.
Itineraries:
By utilising the wealth of our on the ground expertise Itineraries are planned to provide the group with the best possible hassle free experience. By entering this agreement the group leader is agreeing to accept our Itineraries, advice and planning including activities, venues and durations. We will endeavour to accommodate any specific requests for dates, timings and venues prior to the final Itinerary is sent or the final balance is paid. We are not responsible for the smooth running of your Itinerary if you do not adhere to the timings printed.
Changes:
Changes made by you, the client: All changes need to be requested by the group leader and not one of the individual members of the group and must be made in writing to total travel Tenerife and not directly with the suppliers. We will always try our best to accommodate any changes you make.
We are fully aware that changes to the group size will happen on a regular basis and fully understand that people drop out after saying they will attend. Once a deposit has been paid, we must have confirmation of group size from the group leader within 14 days, providing you are not within 14 days of departure. Any amendments of group size during this period will not incur and charges to the group.
Any additional members to the group will be accommodated by total travel Tenerife, subject to availability, costs applicable at the time of booking. If prices have increased between the time of the original booking and the changes date you will be liable to pay the difference which of course you can pass on to the group or the individual person joining the group. There will be no amendment charges to the group.
Changes by us: While we reserve the right to make changes to your group´s travel we will endeavour to operate your holiday as close to the original Itinerary where possible. By entering this contact you as the group leader and the members of your group must accept that it may prove necessary or advisable to vary or modify an Itinerary or its contents due to local changes or conditions. If we can supply you with an experience, activity, venue, restaurant etc due to local changes or conditions we will provide you with an alternative or a holiday or activity voucher to the same amount of the booked experience or activity. These are unforeseen circumstances and we take no responsibility for loss of enjoyment.
Travel documents:
All travel documents will be sent to you by email, the group leader is responsible for these and copies will not be sent if lost. Transfer, accommodation and activity vouchers will either one sheet or in multiples depending on the supplier. Some suppliers will request either passports or cash deposits for the duration of your stay. We do not accept any liability for loss or damage of travel documents or any contracts the group enters with a suppler verbal or other.
Your responsibility:
The best policy is to enjoy your travel without causing distress, annoyance or damage to third parties. When travelling in a group compromise is required with all parts of your travel to accommodate the different desires and level of abilities of group members and third parties. The group leader must accept responsibility of the group when booking with total travel Tenerife and the group must conduct themselves in a manner that is acceptable to all parties involved.
On site conditions must be adhered to and any instructions given by suppliers or our representatives must be followed otherwise we reserve the right to stop or cancel a activity. In the case of accommodation you, the party leader must deposit a refundable breakage and behaviour bond, this will either be by card or cash. We take no responsibility for any bonds or deposits left with any accommodation unit, this is the responsibility of the group leader.
Health:
You must notify us of any medical condition of any of the group member that may affect an activity or experience while on holiday. Poor or deteriorating health and fitness or excessive alcohol, drug or other substance consumption will result in that part of the activity or experience to be cancelled.
Complaints:
We always aim for a very high standard of quality, however sometimes some things do go wrong. Should you have a complaint about any part of your travel arrangements please ensure you raise either with the supplier direct at the time or our in house representatives. All complaints should be dealt with immediately, if not you must contact us within 7 days of your return in writing and we will investigate, if you do not it will adversely affect our ability to investigate fully. We aim to resolve any issues within 28 days of receiving a complaint.
Our responsibility:
Our responsibility to you is to provide you with all services you have requested and paid for, however sometimes things don´t always go to plan. In this event a full refund will be given if we have not supplied you with a service you paid for.